Friendly Reminder About Trusted Reporters

August 26, 2019 Renoir

Andrew Krug announced last week that the current Trusted Reporter program will end today, August 26th, and that Niantic intends to replace the program with a new one featuring “more clarity and ability to address issues at a larger scale.”

We’re writing to confirm that your report has been carefully investigated and we have taken appropriate action as per our policies.

By all accounts the Trusted Reporter program was very successful. Before the Trusted Reporter program Ingress agents had to file tickets through the help system that were, frequently, closed (marked as resolved) in a way that made the agents feel they were being ignored. The Trusted Reporter program significantly reduced the time and effort required to get NiaOps to look into spoofing allegations.

While we are unable to discuss our actions in detail to protect the Agent’s privacy, they may include, but are not limited to, sending a warning message, placing restrictions on their account, putting their account on probation, or placing a temporary or permanent suspension on their account.

An agent, who prefers to remain anonymous, recently tested the system by submitting a ticket using the help system to report a spoofer who had moved between two portals in 1/5th the amount of time it should have taken. Unsurprisingly, the no-brainer ticket was closed without resolution. The spoofer was banned a few hours after contacting a Trusted Reporter with their concerns.

Once again, Thank you for helping us to keep Ingress fun and fair for everyone.

NiaOops reached out to several Trusted Reporters and none of them were willing to answer questions about what agents are expected to do during the interim between programs. They were also unable, or unwilling, to discuss what they knew about the changes being made to the program by Niantic.